Refund policy
Luvierra — Return & Refund Policy
At Luvierra, we want you to feel confident with every purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving it, subject to the conditions below.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and uninstalled
- In the same condition in which it was received
- Returned in its original packaging
- Accompanied by proof of purchase when requested
To request a return, please contact Luvierra Customer Support at support@luvierra.com before sending any item back.
Please include your order number, the email address used at checkout, and the reason for your return so we can assist you as quickly as possible.
Returns sent without prior authorization may not be accepted.
Return Shipping
For returns due to a change of mind, incorrect size or variant selection, or other reasons not related to a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.
Please do not send a return to an address without first contacting us. Return instructions and the appropriate return address will be provided after your return request has been reviewed.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at support@luvierra.com.
Please include your order number and clear photos or videos of the item, packaging, and shipping label when applicable. This helps us review and resolve the issue efficiently.
If your claim is approved, we will provide an appropriate resolution at no additional cost to you, which may include a replacement or refund.
Refunds
Once an authorized return has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Approved refunds are typically processed by Luvierra within 5 business days. Additional time may be required for your bank, credit card provider, or payment provider to post the refund to your account.
Original shipping charges, if applicable, are generally non-refundable unless the return is due to a damaged, defective, or incorrect item.
Cancellations
If you need to cancel or modify an order, please contact us at support@luvierra.com as soon as possible.
We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.
Non-Returnable Items
Items that have been used, installed, altered, damaged after delivery, or returned without their original packaging may not be eligible for return.
Any custom or personalized products, if offered, may also be non-returnable unless they arrive damaged, defective, or incorrect.
Exchanges
If you would like a different size, variant, or product, please contact Luvierra Customer Support before returning your original item.
Exchange availability may depend on current product availability.
Contact Us
If you have any questions about a return, refund, damaged item, or your order, please contact us:
Luvierra Customer Support
Email: support@luvierra.com
Support: Available 24/7
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
