Refund policy
Luvierra — Return & Refund Policy
Last Updated: September 2026
At Luvierra, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.
1. 30-Day Return Window
You have 30 days from the date your order is delivered to request a return.
The return period begins when the item is delivered, not when the order is placed.
To request a return, contact us at:
support@luvierra.com
Please include your order number, the email address used at checkout, and the reason for your return.
Returns must be authorized before being sent. Please do not send a product to any address without first contacting us and receiving return instructions.
2. Return Eligibility
To be eligible for a return, the item must generally be:
- Unused and uninstalled
- In the same condition in which it was received
- In its original packaging where reasonably required for safe return
- Accompanied by proof of purchase when requested
Items that have been installed, used, altered, or damaged after delivery may not be eligible for return unless required by applicable law.
3. Change-of-Mind Returns
Returns are accepted for eligible products even when the product is not defective, including situations where you change your mind or select the wrong size, color, or variant.
The return must be requested within 30 days of delivery and must meet the eligibility requirements described in this policy.
For change-of-mind returns and other returns that are not caused by a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.
We do not charge a restocking fee for eligible returns.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at:
support@luvierra.com
Please provide:
- Your order number
- The email address used at checkout
- A description of the issue
- Clear photographs or video of the product, packaging, and shipping label where applicable
We will review the information and determine the appropriate resolution.
If the claim is approved, you will not be responsible for additional return shipping costs associated with the approved resolution.
Depending on the circumstances and product availability, the resolution may include a replacement, refund, or another appropriate solution.
5. How to Return an Item
All returns are handled by mail.
To begin a return, contact:
support@luvierra.com
After your return request has been reviewed and approved, we will provide the appropriate return instructions and return address.
The return address may differ depending on the product and fulfillment location.
Do not send a return to the business address listed on our website unless we specifically instruct you to do so.
Returns sent without authorization or to an incorrect address may not be accepted.
6. Return Shipping Costs
For change-of-mind returns, incorrect size or variant selections, or other returns that are not caused by a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.
For approved claims involving damaged, defective, or incorrect items, Luvierra will cover the applicable return shipping cost or provide another appropriate resolution at no additional cost to the customer.
Original standard shipping is currently free for U.S. orders.
If a customer purchases an optional or upgraded shipping service, that additional shipping charge may be non-refundable where permitted by applicable law, unless the return results from a damaged, defective, or incorrect item.
7. Refunds
Once an authorized return has been received and inspected, we will notify you of the status of your refund.
If the refund is approved, it will be issued to the original payment method.
Approved refunds are typically processed by Luvierra within 5 business days after the returned item has been received and inspected.
After the refund has been processed by Luvierra, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.
Processing times after we issue the refund are outside Luvierra's direct control.
8. Exchanges
If you would like a different size, color, variant, or product, please contact us before returning your original item.
Exchange availability depends on current inventory and product availability.
If an exchange is unavailable, you may return the eligible item in accordance with this policy and receive a refund to your original payment method after the return is approved.
9. Order Changes and Cancellations
If you need to cancel or modify an order, contact us as soon as possible at:
support@luvierra.com
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipping, cancellation or modification may no longer be possible.
If an order can no longer be cancelled, you may request an eligible return after delivery in accordance with this policy.
10. Non-Returnable Items
Items may not be eligible for return if they have been:
- Used
- Installed
- Altered
- Damaged after delivery
- Returned without necessary original packaging where that packaging is reasonably required for safe return
Custom or personalized products, if offered, may also be non-returnable unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.
Nothing in this section limits any mandatory consumer rights provided by applicable law.
11. Lost Packages
If your order appears to be lost in transit, please contact us at:
support@luvierra.com
Please include your order number and the email address used at checkout.
We will review the available tracking and shipping information and assist you with the appropriate next steps.
12. Contact Us
If you have questions about a return, refund, exchange, cancellation, damaged item, or an existing order, please contact us:
Luvierra
Business Operator: Mindia Sanikidze
Business Address: K. Gamsaxurdia 39, Batumi, 6010, Georgia
Email: support@luvierra.com
Phone: +995 568 418 011
Please include your order number when contacting us regarding an existing order.
