Shipping policy
Luvierra — Shipping Policy
Last Updated: September 2026
At Luvierra, we aim to provide a smooth and reliable delivery experience. Please review the information below before placing your order.
1. Shipping Destinations
Luvierra currently ships to eligible addresses within the United States.
Shipping availability may vary depending on the product and destination.
2. Shipping Cost
We currently offer Free Standard Shipping on eligible orders within the United States.
Any applicable shipping charges, if introduced or required for a particular order, will be clearly displayed at checkout before payment is completed.
3. Order Processing
Orders require processing before shipment. Processing times may vary depending on the product, fulfillment location, availability, weekends, holidays, and other circumstances.
Once your order has been shipped, you may receive tracking information when tracking is available from the carrier.
4. Estimated Delivery Times
Delivery times vary by product because our items may be fulfilled from different locations and through different shipping carriers.
The estimated delivery timeframe shown for a specific product or order, when provided, should be used as the applicable estimate for that purchase.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, high-volume periods, or other circumstances outside our reasonable control.
5. Multiple-Item Orders
If your order contains multiple products, items may be fulfilled separately and may arrive in different packages or on different dates.
You will not be charged additional shipping fees solely because an eligible order is divided into multiple shipments.
6. Tracking
When tracking information is available, it will be provided after your order has shipped.
Please allow time for the carrier's tracking system to update after a tracking number is issued.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact Luvierra Customer Support as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.
8. Delayed Shipments
Occasional shipping delays may occur due to circumstances outside our reasonable control.
If your order is significantly delayed, please contact Luvierra Customer Support so we can review the available tracking and order information and assist you.
9. Lost or Damaged Packages
If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible.
For damaged deliveries, we may request photographs or video of the item, packaging, and shipping label to help us evaluate the issue.
Eligible damaged, defective, incorrect, or lost-order claims will be handled in accordance with our Return & Refund Policy and applicable consumer protection requirements.
10. Delivery Confirmation
An order may be considered delivered when the shipping carrier records the package as delivered to the address provided at checkout.
If tracking shows your package as delivered but you cannot locate it, please check the delivery area and contact us promptly so we can help review the available information.
11. Contact Us
If you have questions about shipping, tracking, or your order, please contact Luvierra Customer Support using the contact information provided on our website.
