Terms of service
Luvierra — Terms of Service
Last Updated: September 2026
Welcome to Luvierra. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and purchases from Luvierra.
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, province, or place of residence, or that you are using the website with the permission of a parent or legal guardian where required.
You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.
You may not interfere with the security, operation, or functionality of the website or violate any applicable laws while using our services.
2. Products and Product Information
We make reasonable efforts to provide accurate product descriptions, specifications, dimensions, materials, colors, images, and other relevant information.
Actual product colors and appearance may vary slightly due to differences in screens, lighting conditions, manufacturing variations, materials, or other factors.
Certain products may be available in different sizes, colors, finishes, configurations, or specifications.
Customers are responsible for reviewing the selected product, variant, dimensions, specifications, and other relevant information before completing a purchase.
3. Pricing and Payments
Prices displayed on our website are shown in the currency indicated at checkout and may change without notice.
We reserve the right to correct pricing errors, product information errors, or other inaccuracies that may appear on the website.
Payment must be successfully authorized before an order can be processed.
Payments may be processed through third-party payment providers. Your use of those payment services may also be subject to their applicable terms and privacy policies.
Any applicable shipping charges, taxes, or other charges will be displayed before the customer completes payment where applicable.
4. Orders
Submitting an order does not guarantee acceptance or fulfillment.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing or product information, product availability issues, payment authorization problems, incorrect customer information, or technical errors.
If we cancel an order after payment has been successfully received, the applicable amount will be refunded to the original payment method.
Customers are responsible for providing accurate billing, shipping, contact, and payment information when placing an order.
5. Shipping, Fulfillment, and Delivery
Luvierra currently ships to eligible addresses within the United States.
Luvierra offers free standard shipping on U.S. orders with no minimum order value requirement.
Luvierra works with third-party suppliers, fulfillment partners, and shipping carriers to process and deliver orders. Depending on the product and inventory availability, orders may be fulfilled and shipped directly from a third-party fulfillment location.
Products may be dispatched from different fulfillment locations depending on the product, inventory availability, and destination. Specific shipping and delivery information applicable to an order will be provided through our website, product information, checkout, or order communications where applicable.
Orders require processing before shipment. Processing and estimated delivery times are explained in our Shipping Policy and may vary depending on the product, fulfillment location, destination, carrier, product availability, weekends, holidays, customs processing where applicable, and circumstances outside our reasonable control.
Orders containing multiple products may be fulfilled separately and may arrive in different packages or on different dates.
Any delivery timeframe provided is an estimate unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate shipping address.
For complete information regarding processing, fulfillment, delivery, tracking, and shipping conditions, please review our Shipping Policy.
6. Returns and Refunds
Returns, refunds, exchanges, damaged-item claims, and cancellations are governed by our Return & Refund Policy.
Customers should review the Return & Refund Policy before making a purchase.
Before returning a product, please contact Luvierra Customer Support at support@luvierra.com for return instructions.
Returns sent without prior authorization or without following the provided return instructions may not be accepted.
7. Lighting, Electrical Products, and Installation
Certain lighting and electrical products may require assembly or professional installation.
Customers are responsible for confirming that the product’s dimensions, electrical specifications, voltage, mounting requirements, intended use, and other relevant specifications are suitable for their location before installation.
Where professional installation is appropriate, we recommend using a qualified electrician or other qualified professional.
Luvierra is not responsible for damage resulting from improper installation, unauthorized modification, misuse, failure to follow applicable instructions, or use of a product in an unsuitable environment.
Nothing in this section limits any rights or protections that cannot legally be excluded under applicable law.
8. Product Availability
Product availability may change without notice.
Inventory information may be updated periodically, and in rare circumstances a product or selected variant may become unavailable after an order has been submitted.
If we are unable to fulfill an affected item or order, we may cancel the item or order and issue the applicable refund to the original payment method.
9. Order Changes and Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at support@luvierra.com.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipping, cancellation or modification may no longer be possible.
Please review our Return & Refund Policy for additional information.
10. Intellectual Property
Unless otherwise stated, original content displayed on the Luvierra website, including branding, logos, original text, graphics, website design, and other original materials, is owned by or licensed to Luvierra.
Such content may not be copied, reproduced, distributed, modified, published, or used without authorization except where permitted by applicable law.
Third-party trademarks, product names, images, or other materials remain the property of their respective owners where applicable.
11. Third-Party Services
Our website may use or interact with third-party services, including ecommerce platforms, payment processors, suppliers, fulfillment providers, shipping carriers, analytics providers, advertising platforms, and other technology services.
These third parties may operate under their own terms, policies, and privacy practices.
We are not responsible for third-party services that are outside our reasonable control, except where responsibility cannot legally be excluded.
12. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience or functionality and do not necessarily represent an endorsement.
We are not responsible for the content, availability, privacy practices, security, or accuracy of third-party websites that we do not control.
13. Prohibited Uses
You may not use our website or services to engage in unlawful, fraudulent, abusive, or unauthorized activity; attempt to gain unauthorized access to our systems; interfere with website security or operation; introduce malicious technology; misuse another person's personal information; violate intellectual property rights; or otherwise violate applicable laws.
We reserve the right to restrict access to the services where reasonably necessary to protect our customers, systems, business, or legal rights.
14. Disclaimer
We make reasonable efforts to provide accurate and reliable information about our products and services.
However, except where prohibited by applicable law, we do not guarantee that all website content will always be error-free, complete, uninterrupted, or immediately updated.
Products and services remain subject to any warranties, consumer protections, and legal rights required by applicable law.
Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Luvierra will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, services, or products.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
16. Privacy
Your use of the services is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, disclosed, and otherwise processed when you interact with Luvierra.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, technology, or legal requirements.
The latest version will be posted on this page with an updated revision date.
18. Governing Law
These Terms are governed by applicable laws relating to Luvierra's business operations.
Nothing in these Terms affects mandatory consumer protection rights that may apply to customers under the laws of their jurisdiction.
19. Contact Information
If you have questions about these Terms, an order, or our services, please contact us:
Luvierra
Business Operator: Mindia Sanikidze
Business Address: K. Gamsaxurdia 39, Batumi, 6010, Georgia
Email: support@luvierra.com
Phone: +995 568 418 011
Legal Name: Individual Entrepreneur Mindia Sanikidze
Identification Number: 61001082214
Location: Batumi, Georgia
